Service Level Agreement and Compliance

Voxel is proud to back our comprehensive, scalable web hosting platform with one of the strongest Service Level Agreements (SLA) in the industry.  Our SLA guarantees the following service thresholds:

Network

• Free from errors and interruptions 100% of the time.
• Packet loss between any 2 endpoints of 0.1% or less.
• Transmission latency between any 2 endpoints in the continental US of 120ms or less.
• CDN free from errors and interruptions 100% of the time.

Hardware

• Dedicated hardware free of problems or replaced within 1 hour.
• Critical datacenter infrastructure free from errors and interruptions 100% of the time.

Software

• Managed server software free from errors and interruptions 100% of the time.

Interested in the nitty gritty details of our policies and SLA? We have nothing to hide.  You can find them all right here.  If we slip below our thresholds, we pay you real money.  That keeps Voxel’s interests and yours 100% aligned and allows us to deliver one of the lowest levels of downtime in the industry.