Customer Support
Voxel prides itself on industry leading customer and technical support. When you work with a Voxel engineer, you're guaranteed to be talking an experienced technician, skilled the black magic of fixing Linux servers and routers. So please, reach out to us via any of the methods below and we'll be more than happy to assist you.
|
Open A Ticket |
 |
Call Us |
|
Page our Engineers |
 |
|
|
||
|
email: |
call: 212-812-4190 |
email: |
||
 |
|
|
||
|
Support tickets are zealously read, researched and responded to by our crack team of Linux engineers, networking specialists and media delivery gurus. Emailing support@voxel.net or opening a ticket through the customer portal is generally the most effective way to track and resolve issues with your Voxel infrastratructure. |
Call Voxel 24 hours a day, 7 days a week, and our engineers will be ready to assist you. You can call our offices (located in downtown NYC) at 212.812.4190. As always, you may also contact your account manager directly -- keep in mind, however, that account managers are not 24/7 and occassionally need sleep! |
If you believe something is seriously wrong and are a client of Voxel dot Net, you may page the on-duty engineering staff. Sending an email to our 911 address will page the entire on-duty support staff, so please do this only after submitting a ticket or if this is a service-impacting emergency. |
||
|
|
|
